1. Introduction

Welcome to Woolmoot ("we", "us", "our", or the "Platform"). Woolmoot is an online platform that enables crochet designers to create, edit, translate, and export patterns as PDF documents.

By creating an account or using any part of the Platform, you ("you", "User", or "Designer") agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use Woolmoot.

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on the Platform at least 30 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

2. Definitions

• Pattern: any crochet design created on the Platform, including sections, rows, notes, images, materials, settings, and translations.
• User Content: all content you upload, create, or store on the Platform, including Patterns, images, profile information, and any associated metadata.
• Service: the Woolmoot web application, all related APIs, and any features we provide.
• Subscription: a paid plan that unlocks additional features, managed through our payment processor.
• Sub-processor: a third-party service provider that processes data on our behalf to deliver the Service.

3. Account Registration & Security

3.1 Eligibility

You must be at least 16 years old to create an account. If you are under 18, you confirm that a parent or legal guardian has reviewed and accepted these Terms on your behalf. We do not knowingly collect personal data from children under 16.

3.2 Account creation

You may register using an email address and password (minimum 12 characters), or via third-party authentication providers (currently Google). You must provide accurate and complete information and keep it up to date.

3.3 Account security

You are responsible for maintaining the confidentiality of your credentials. You must notify us immediately at contact@woolmoot.com if you suspect unauthorised access. We strongly recommend using a randomly generated password and a password manager.

3.4 Email verification

We require email verification before granting full access to the Platform. A one-time code (OTP) is sent to the address you provide during registration.

4. Description of Service

Woolmoot provides the following features:

• Pattern builder: create and structure crochet patterns with sections, rows, notes, images, and materials.
• Automatic translations: translate pattern instructions across supported languages using automated translation services.
• PDF export: generate professional PDF documents from your patterns, including cover images, stitch tables, materials lists, and usage notices.
• PDF design: customise the look of your PDFs using pre-built templates or your own custom settings (colours, fonts, layout).
• Image management: upload illustrations and in-pattern images, processed and optimised for PDF output.
• Usage rights: define per-pattern usage conditions (selling permission, credit requirements, modification, translation, charity, and teaching rights).
• Designer profile: personalise your account with a shop name, social links, and contact information, embedded in your exported PDFs.

Features may evolve over time. We reserve the right to add, modify, or discontinue features with reasonable notice.

5. Subscription & Payment

5.1 Free and paid plans

Woolmoot offers a free tier with core functionality and a paid "Pro" subscription with additional features (unlimited pattern generations, watermark control, and more). Plan details and pricing are displayed on the Platform.

5.2 Payment processing

Payments are processed by LemonSqueezy (Lemon Squeezy, LLC), our Merchant of Record. By subscribing, you also agree to LemonSqueezy's terms of service. Woolmoot does not store credit card numbers or sensitive payment details; this data is handled exclusively by LemonSqueezy.

5.3 Billing & renewal

Subscriptions renew automatically at the end of each billing period unless cancelled. You will be charged the applicable rate displayed at the time of subscription or renewal.

5.4 Cancellation & refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then. No partial refunds are issued for unused time, except as required by applicable consumer protection laws. By subscribing, EU/EEA/UK users expressly consent to the immediate performance of the Service and acknowledge that they waive their 14‑day withdrawal right once the Service has been accessed, as permitted by Article 16(m) of the Consumer Rights Directive.

5.5 Price changes

We may adjust subscription prices. Existing subscribers will be notified at least 30 days in advance and may cancel before the new rate applies.

6. User Content & Intellectual Property

6.1 Your ownership

You retain full and exclusive ownership of all User Content. Woolmoot does not claim any intellectual property rights over your patterns, designs, images, or any other content you create or upload. Your patterns are yours, before, during, and after using Woolmoot.

6.2 Limited platform licence

By uploading content, you grant Woolmoot a limited, non-exclusive, royalty-free licence solely to display, store, process, and deliver your content within the Platform as necessary to provide the Service. This licence exists only to enable the technical operation of the Platform (rendering previews, generating PDFs, storing images) and terminates immediately when you delete the content or your account.

6.3 What we will never do

Woolmoot will never:

• Sell, license, sublicense, or monetise your User Content in any way
• Use your patterns, designs, or images for our own commercial purposes
• Share your User Content with third parties except as required to deliver the Service
• Modify your patterns or designs without your explicit instruction
• Use your content to train automated systems or third-party models
• Claim authorship or ownership of any design you create

6.4 Usage rights you define

For each pattern, you control the usage rights (selling, credit, modification, translation, charity, teaching). These rights are embedded in the exported PDFs and govern how end-users may use your patterns. Woolmoot does not enforce these rights on your behalf but provides the mechanism for you to communicate them clearly.

6.5 Woolmoot intellectual property

The Woolmoot name, logo, interface design, and underlying software are our intellectual property. These Terms grant you no rights to use our trademarks or proprietary technology beyond normal use of the Platform.

7. Data Privacy & Protection

This section summarises our data practices. For full details, including data retention schedules, sub-processor locations, security measures, and cookie policy, see our Privacy Policy.

7.3 What we will never do with your data

Woolmoot will never sell, rent, trade, share, or transfer your personal data or User Content to any third party for commercial purposes. Your data is not a product. We do not monetise it. Period.

For full details on what data we collect, how we use it, automated translations, and marketing communications, see our Privacy Policy.

8. Your Data Rights

You have rights over your personal data, including access, rectification, erasure, portability, restriction, objection, and withdrawal of consent. To exercise any of these rights, contact us at contact@woolmoot.com. For the full list and jurisdiction-specific details (EU/EEA, UK, California), see our Privacy Policy.

9. International Compliance

Woolmoot complies with applicable data protection laws, including the GDPR (EU/EEA), UK GDPR, and CCPA/CPRA (California). For jurisdiction-specific rights, international data transfer safeguards, and sub-processor locations, see our Privacy Policy.

10. Third-Party Services

We rely on the following sub-processors to deliver the Service: Neon (database), Cloudflare R2 (images), LemonSqueezy (payments), Resend (email), Google (authentication), a dedicated text processing provider (translation), Vercel (hosting), and Plausible Analytics (analytics). Each is bound by a data protection agreement. We will notify users at least 14 days before adding or replacing a sub-processor. For data processed and locations, see our Privacy Policy.

11. Cookies & Tracking

Woolmoot uses only strictly necessary cookies (session authentication and CSRF protection). We use Plausible Analytics for anonymous, cookie-free usage statistics. We do not use advertising trackers, tracking pixels, or third-party cookies. For full details, see our Privacy Policy.

12. Acceptable Use

You agree not to:

• Upload content that infringes the intellectual property rights of others
• Use the Platform for any illegal purpose or in violation of applicable laws
• Attempt to gain unauthorised access to other accounts or Platform systems
• Interfere with or disrupt the Platform's operation or infrastructure
• Automate access to the Platform (scraping, bots) without written permission
• Upload malicious files or content designed to harm other users or the Platform
• Misrepresent your identity or impersonate another person
• Use the Platform to distribute spam, phishing, or unsolicited communications

Violation of these rules may result in suspension or termination of your account.

13. Service Availability & Modifications

We strive to maintain high availability but do not guarantee uninterrupted service. We may temporarily suspend access for maintenance, security updates, or infrastructure changes. Scheduled maintenance will be announced in advance when possible.

We reserve the right to modify, suspend, or discontinue any part of the Service. If we discontinue a core feature, we will provide at least 60 days' notice and ensure you can export your data before the change takes effect.

14. Limitation of Liability

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law:

• Woolmoot is not liable for indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim, or €100, whichever is greater
• We are not liable for data loss resulting from infrastructure failures, though we maintain regular backups
• We are not responsible for third-party service outages (payment processor, hosting, etc.)

These limitations do not exclude liability for gross negligence, wilful misconduct, violation of your data protection rights, or any statutory rights that cannot be waived under applicable law. EU/EEA consumers retain all mandatory protections under the Consumer Rights Directive.

15. Dispute Resolution & Governing Law

These Terms are governed by French law, without regard to conflict-of-law provisions. Any dispute that cannot be resolved amicably will be submitted to the competent courts of Paris, France.

EU/EEA/UK consumers: you retain the right to bring proceedings in the courts of your country of residence. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Nothing in these Terms limits your statutory consumer rights.

16. Account Termination & Data Deletion

16.1 Termination by you

You may delete your account at any time from your account settings. Upon deletion:

• All patterns, images, and profile data are permanently deleted within 30 days
• Backup copies are purged within 90 days
• Your email may be retained in anonymised logs for up to 12 months for abuse prevention
• Billing records are retained for 7 years as required by tax law

16.2 Termination by us

We may suspend or terminate your account if you violate these Terms. In such cases, we will notify you and, unless the violation is severe (fraud, illegal activity), provide 7 days to export your data before deletion.

16.3 Effect of termination

Upon account deletion, the limited licence you granted us (Section 6.2) terminates immediately. We will delete all your User Content in accordance with the timeline above. You may request written confirmation of deletion.

17. General Provisions

• Severability: if any provision of these Terms is found invalid, the remaining provisions continue in full force.
• Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and Woolmoot.
• No waiver: our failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: you may not assign your rights under these Terms. We may assign ours in connection with a merger, acquisition, or sale of assets, with notice to you.
• Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control (natural disasters, war, government action, internet outages).
• Language: these Terms are drafted in English. If translated, the English version prevails in case of conflict.

18. Contact

For any questions regarding these Terms, contact us at contact@woolmoot.com.